Refund policy

RETURN POLICY

Due to strictly enforced food safety requirements, Sun Lovin' Foods only accepts fruit or food product returns if the package has not been opened. If you experience a quality issue please get in touch with us within 48 hours after receiving your order. Please do not send us a return without obtaining a return authorization code and confirming with our Sun Lovin' Foods team to ensure your return is received properly. Please note: Returns may be subject to a restocking fee.

 

REFUND POLICY

Orders that are canceled prior to the shipment of goods are eligible for a refund. However, these are subject to a PayPal / Credit Card fee upon order cancellation, this fee will be deducted from your total refund amount. Upon shipment of goods to the customer, our strict company policy regarding refunds is to only issue store credits for the value deemed due to the customer.  These store credits or coupons would be applicable for a future purchase at Sun Lovin' Foods.   

 

PROCEDURE FOR FILING A CLAIM

Thank you for shopping at sunlovinfoods.com.

Sun Lovin' Foods is devoted to providing top-quality fruit and fruit products that are carefully graded, packed, and inspected by our Production and Quality Control Team. Although we strive to provide our customers with exceptional products, we understand there may be issues and concerns regarding your order. Please submit your request or complaint via Email to support@pacificdate.com

Only e-mail communications submitted prior to shipment or within a 48-hour period after receipt of the order will be eligible for review.  Please provide us with your contact information, order number, and pictures of the product. Our team will carefully review your information and if you are eligible for a replacement, online store credit, or an exchange of another item of equal or lesser value and we will respond within 1-3 business days. 

PLEASE NOTE - CLAIMS WILL NOT BE APPROVED BASED ON CUSTOMER EXPECTATIONS AS DATE FRUITS ARE NATURALLY RAW AND ORGANIC.

 

COUPON CODE POLICY

Sun Lovin' Foods does not honor discounts advertised outside of our website or company marketing. Rewards cannot be combined with other discounts or coupon codes.

 

Thank you for choosing Sun Lovin’ Dates to be your date provider and we would love to be of service to you again in the future.